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Hydropothecary packaging and labelling update

By April 17, 2019, all medical cannabis must adhere to the same packaging requirements as adult-use cannabis, as set out in the Cannabis Regulations. Find out more.

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Switch to HEXO today!

If you are currently registered with another Licensed Producer and looking to switch to HEXO Medical you have come to the right place.

To have your medical document switched, simply contact your current Licensed Producer and let them know that you would like to move your medical document to HEXO Medical Cannabis. They will need to the fax the document directly to us at 1-888-965-4623. Once we receive your medical document, our team will be in touch to finalize your HEXO account.

If you have any questions or concerns, our Customer Experience Team would be pleased to assist you by phone at 1-844-406-1852 (toll-free) or by email at Please note, our office hours are Monday to Friday from 8 am to 5 pm EST.

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