How
to
Register

Welcome to HEXO! To become a medical client, you must be residing in Canada and have the necessary medical documentation for cannabis, signed by a healthcare practitioner. To obtain medical documentation, talk to your doctor about medical cannabis. If you do not have a doctor, or find your doctor unwilling, we might be able to help. Contact our Monday through Friday, from 7 am to 7 pm EST customer service line at 1-844-406-1852 to get started.

To have your medical document switched from another Licensed Producer (LP), simply contact your current LP and let them know that you would like to move your medical document to HEXO Medical Cannabis. They will need to the fax the document directly to us at 1-888-965-4623. Once we receive your medical document, our team will be in touch to finalize your HEXO account.

If you have any questions or concerns, our Customer Experience Team would be pleased to assist you by phone at 1-844-406-1852 (toll-free) or by email at info@hexo.com. Please note, our office hours are Monday to Friday from 7 am to 7 pm EST.

The medical document should be filled out by your authorized health care practitioner, and should include the following information:

• Patient's given name, surname, date of birth
• Health Care Practitioner's name, profession, province(s) authorized to practice in, licence number(s)
• Health Care Practitioner's business address, phone number, fax number, email address
• Period of use, and daily quantity of dried marijuana to be used by the patient (g/day)
• Patient's medical condition
• Maximum THC percentage, Maximum CBD percentage

Download our medical document here.

Congratulations, you’re on your way! Once you have your document, call or email to register with us. You can download the necessary registration form here. Once that is submitted, we will confirm the registration and create a unique Client Identification Number (CID) for your account. With your CID, you can then sign-in and create your account on our online webstore or call us Monday through Friday, from 7 am to 7 pm EST to place your order. Once your order has shipped, we will email you a tracking number and you will be able to check the status of your order. You can also call our Monday through Friday, from 7 am to 7 pm EST customer service line at 1-844-406-1852 to inquire about the status of your order.

Once we receive your order, we will ship it directly to you. Purolator or Canada Post will deliver your discreetly packaged order anywhere in Canada. We offer evening and Saturday delivery where available in Canada. Purolator or Canada Post will deliver your order to your residential address. Deliveries typically take one to three business days depending on your location.

Once you are registered with an LP they may only return a copy of your Medical Document to you for your records, as each LP requires an original document in order to process your registration. With respect to an LP transfer, you may have the LP with which you are currently registered cancel your active registration and have your medical document transferred to another Licensed Producer of your choosing at any point during the period of use of this document.

Yes, we are proud to support Canadian veterans by direct billing to Veterans Affairs Canada. Under certain circumstances, military veterans are provided insurance coverage with Veterans Affair Canada.

You will be charged the appropriate sales tax based on the province of residence indicated on your registration document. However, HEXO will continue to absorb the federal excise tax for all our medical clients.

We deal with each concern on a case by case basis. Please call our Monday through Friday, from 7 am to 7 pm EST customer service line at 1-844-406-1852 if you would like to discuss returning a product.

HEXO products are available in standard sizes of 3.5g and 15g for flower, 15g for milled dried cannabis, 5g for Decarb Activated Powder and 15ml for Elixir.

Yes! We are proud to offer Canadians both dried milled products ready for vaping or Decarb, our pre-activated fine-milled powder ideal for adding to food or beverages. Decarb THC, CBD or 1:1 is already activated, so should not be heated or vaped. Our clients can also put Decarb into capsules using our capsule maker. Store Decarb and all cannabis products in a cool, dry place away from children and pets.

Elixir is a medical cannabis peppermint oil or plain medium-chain triglyceride (MCT) sublingual spray, intended to be sprayed under the tongue. Elixir is available in two products.

Elixir CBD contains 50-60 mg/ml of CBD. Elixir THC contains close to the maximum allowable THC level of 30 mg/ml. Elixir is activated and ready to use. No dropper or oral syringe is required ensuring a discreet, easy and convenient method to consume your medicine.

Spray desired number of sprays under the tongue. Hold for 30 to 60 seconds prior to swallowing. To achieve a consistent amount, fully depress the nozzle for each spray. Elixir can also be mixed with food or drinks, but should not be heated or vaporized, as the cannabinoids are already activated. Store Elixir and all cannabis products in a cool, dry place away from children and pets.

We have more than 400 quality control points governing everything from the greenhouses to labs and from harvest to delivery. We also use gamma irradiation as we believe in nothing but the safest of products. Gamma irradiation is safe and is widely used. In fact, many of the items that you purchase in the grocery store are most likely treated with gamma irradiation.

Cannabis edibles and beverages will be made available to the adult-use, recreational market across Canada under the Cannabis Act in October 2019. In the meantime, HEXO’s medical Elixir and Decarb product lines are fully activated and ready to consume without heating, vaping or smoking. They can be incorporated into food and beverages. ready to consume in your food or beverages.

Using the guidelines regarding the maximum amount an individual can carry with them, you can travel within Canada with your cannabis on your person or within luggage. However, it is unlawful to travel with cannabis outside of Canada, even with a prescription or to areas where cannabis is legal, such as some American states. If you travel outside of Canada, ensure you pack a bag that has not previously held cannabis, as canine agents can detect trace amounts.

Decarboxylation or decarbing is the process of applying heat to dried cannabis in order to activate cannabinoids in the plant. HEXO’s Decarb activated powder is then fine-milled to the consistency of flour. Decarb gives you more options and flexibility when it comes to consuming your medicine and provides an alternative to smoking, vaping and oils. Learn more about Decarb here.

Dried cannabis flower is processed through a state-of-the-art supercritical carbon dioxide (CO2) extraction procedure that uses only naturally occurring food grade CO2. No harsh solvents or any other co-solvents are used. After extraction, the resulting resin is mixed with high grade carrier oils. Nothing else is added, only cannabis extract and the carrier oils. Each lot of finished cannabis oil is tested to measure cannabinoid levels and quality.

HEXO uses a medium-chain triglyceride (MCT) oil for our Elixir oil products. Our MCT oil is derived from natural sources and is very often used in foods, pharmaceuticals, and nutritional supplements. MCT oil is highly permeable in the human body, which will greatly aid in the absorption of CBD, THC, and other cannabinoids.

HEXO uses supercritical extraction, which puts cannabis under a large amount of pressure and exposes it to carbon dioxide (CO2) in a state that is similar to both a liquid and gas. Active components such as THC, CBD and terpenes are extracted.